Planet

New customer service software solution

Water and wastewater customers in New London, Conn. are about to benefit from a program designed to enhance customer service and improve access to utility data and online bill payment. The new information and billing software solution will be implemented and managed by Veolia under a five-year contract extension.

“With this new online portal, residents will be better able to budget for utility expenses, pay their bills, report issues and manage their consumption, greatly improving the customer experience – which remains one of our top priorities,” said Chairman of the Water & Water Pollution Control Authority, Barry J. Weiner.

Veolia will roll out the new utility billing and customer portal in phases over the next year, allowing New London residents to view consumption history and pay their bills easily through auto bill pay, one-time online payments or through remote pay locations throughout the city. The City of New London will also be able to access custom reporting, streamline work order facilitation and accelerate recovery of utility expenses.

“Veolia’s superb track-record in New London, combined with its demonstrated expertise in utility software applications and implementation made them the right partner to advance this new customer service program,” Weiner said.

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